Refund policy
Returns
Eligibility for Returns
- Products must be unused, unopened, and in their original packaging
- Items must be in the same condition as received
Return Window
- Returns must be initiated within 7 days from the date of delivery
How to Initiate a Return
To request a return, please contact our support team at:
📩 sales@dhartika.com
Include the following details:
- Order Number
- Reason for Return
Refunds
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection
- If approved, the refund will be processed to your original payment method
Refund Timeline
- Please allow 5–10 business days for the refund to reflect in your account
- Processing time may vary depending on your bank or payment provider
Exchanges
- We currently do not offer direct exchanges
- To exchange a product, please:
- Initiate a return
- Place a new order for the desired item
Damaged or Defective Products
Inspection
- Please check your order upon delivery
Report an Issue
If your item is damaged or defective, contact us immediately at:
📩 care@dhartika.com
Include:
- Order Number
- Photos of the product
Resolution
- Eligible cases will receive a replacement or full refund
Contact Us
For any questions regarding returns or refunds, feel free to reach out:
📩 care@dhartika.com
Policy Updates
Dhartika reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting on the website.
Thank you for choosing Dhartika. Your satisfaction is our priority!
