1. Returns
At Dhartika, we strive to provide you with products of the highest quality and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return policy.
1.1 Eligibility for Returns:
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
1.2 Time Frame for Returns:
- You may initiate a return within [number of days, e.g., 7 days] from the date of purchase.
1.3 How to Initiate a Return:
- To initiate a return, please [provide instructions, e.g., contact our customer support team at [. sales@dhartika.com]. Please include your order number and a brief reason for the return.
2. Refunds
2.1 Refund Process:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
2.2 Refund Time Frame:
- Please allow [number of days, e.g., 5-10 business days] for the refund to be reflected in your account. The processing time may vary depending on your payment method and financial institution.
3. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange a product, we recommend initiating a return for the item you wish to exchange and placing a new order for the desired product.
4. Damaged or Defective Products
4.1 Inspection upon Receipt:
- Please inspect your order upon receipt. If you receive a damaged or defective product, please contact us immediately at [care@dhartika.com] with photos of the damaged or defective item and your order number.
4.2 Replacement or Refund:
- We will assess the issue and, if eligible, provide you with the option of a replacement or a full refund.
5. Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us at [care@dhartika.com].
Note:
- Dhartika reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
Thank you for choosing Dhartika. Your satisfaction is our priority!